Read more about Pan's Points here! mushroomjerky.com/rewards

Unfortunately we are unable to delay billing until your order has shipped. If you have any issues please email hello@mushroomjerky.com with your order number and email associated with the purchase and our customer service team will assist you.

You can read our return policy here.

If you have not received an email with tracking information, please email hello@mushroomjerky.com with your order number (starts with #pmj), the email address you used to place the order, and your request to cancel. We cannot cancel orders after they have been shipped. You can read our return policy here.

When you placed an order, you'll receive a confirmation email from hello@mushroomjerky.com with a button to track the status of your order and information about processing time. If you did not receive that email, please check your spam folder. That email will  If your status is "Your order is confirmed" that means we have received your order and it is in the queue to be shipped. Once a shipping label has been created, you will receive an update via email with tracking information. Orders are picked up from our facility Monday-Friday. 

We are a small team, and due to high demand we are adding extra processing time. 

If you have any questions about your order, please email our customer service team and they will help you right away: hello@mushroomjerky.com

Please email hello@mushroomjerky.com with your order number (starts with #pmj), the email address associated with your order, and the new shipping address. We will update your order and confirm with you via email when this is done. 

Pan's Mushroom Jerky has no allergens to declare, and our product does not contain any gluten. Currently we are the only company using our manufacturing space, and Pan's Mushroom Jerky is the only product made in our dedicated manufacturing area. There are no outside allergens or gluten allowed in this manufacturing area or on our equipment. 

Becoming an allergen-free and gluten-free certified product is something we're hoping to achieve in the future. 

All of our flavors contain coconut sugar. The FDA classifies coconuts as a tree nut; however coconut sugar comes from the nectar of the coconut flower. Since this raw material comes from the flower, and not the coconut, it does not fall under the same allergen restrictions. 

You can find nutritional information on the product pages. Ingredients are listed in the product description, and a large image of the nutrition panel is in the photos (you might need to scroll through the photos to reach it).

Yes, our products are certified by Earth Kosher.

Shiitake mushrooms are a good source of vitamin D depending on their exposure to sunlight and/or ultraviolet light. We've recently updated our shiitake mushroom suppliers and retested the nutrition information, and our product doesn't contain Vitamin D at this time. We've been gathering feedback from customers and it's something we're hoping to offer in the future. 

The shelf life of Pan's Mushroom Jerky is nine months unopened. We do not use preservatives, so please store Pan's in a cool, dark place. After opening, for the 2.2oz bags we recommend using the zip seal and consuming within a couple weeks. For our 1oz bags, we recommend consuming within a day. 

Please visit our store locator on our website. We recommend calling ahead to make sure stores have inventory. 

If there is a store you'd like to see carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your favorite store as well!)

Yes! We did mention that Pan's Mushroom Jerky is sold in two regions of Whole Foods, which includes most stores in Oregon, Washington, Southern California, Arizona, Nevada, and Hawaii. We've now expanded to four regions and you can find us in Maine, New Hampshire, Massachusetts, Connecticut, New York and New Jersey. 

If you'd like your Whole Foods carry Pan's, you can make a request here and we'll reach out to that store. (It really helps if you can request Pan's at your local store as well!)

In order to inform our California customers, we are adding a message to our Pan’s Mushroom Jerky products with the following Proposition 65 warning: WARNING: Cancer and Reproductive Harm – www.P65Warnings.ca.gov/food

The California Safe Drinking Water and Toxic Enforcement Act of 1986, also called Prop 65, is an initiative that addresses California’s citizen concerns about toxic chemical exposure. It is a right-to-know law, not a food safety law. The law requires the state to publish a list of over 900 potentially harmful chemicals and for businesses to notify California customers if there are potentially just tiny amounts of these chemicals in their products (even very small amounts, often 1,000 times smaller than what is generally considered safe).

Mushrooms, like other naturally grown fruits, vegetables and plants will absorb minerals and heavy metals that are naturally found in the substrate or soil in which they are grown, including cadmium, lead, and mercury. 

The presence of this warning does not mean our products are unsafe. We do not believe there have ever been unsafe levels of heavy metals or minerals in our products. The safety of our products is a primary concern and we are constantly working with our raw material suppliers to ensure that we are sourcing the safest ingredients possible. We currently use organic and non-GMO mushrooms and all ingredients are tested in order to meet all regulatory requirements.

If you have any questions about this message or about our products, do not hesitate to reach out: hello@mushroomjerky.com.